Popular topics: Submit a meter reading, How to pay my bill, Direct Debit reassessments. View all articles ... About Shell Energy; Smart homes; Green Star Energy ; Contact … Note: please ensure you have tried all other troubleshooting steps before doing a hard reset. Your modem is sent three days before your connection date. Ask the BT Community. Find help for all Sky’s services including TV, Broadband, Talk, Sky Mobile, Sky Yahoo Mail and Sky Go. Noel Leeming, JB Hi-Fi, PB Tech etc. Plug your modem into a jackpoint. If you aren’t sure which one you have, look at the top-left-hand side of the menu screen. Yes, we can arrange this. Offer available until 10/01/20. Energy generator and retailer Contact Energy provides a range of services for residential and business customers across New Zealand covering electricity, gas and broadband. Pricing for other connection types can be found here; Subject to a satisfactory credit check. You can operate VoIP and related services with any modern home phone. If it’s been 24 hours since your scheduled connection timeframe, please call us on 0800 641 502 to discuss further. If you are on an ADSL or VDSL connection, visit www.chorus.co.nz and type in your address, it will likely give you an estimate on your download speed. (Please note this is for landline to landline calls only, standard rates apply for mobiles, please refer to rates below. We recommend using speedtest.net. Consider plugging your devices into your modem using an ethernet cable to provide better performance. Choose your device, then click on the attachment: 1. (Once the light turns red, you can remove the pin or paperclip from the reset hole.). Sometimes things might take a bit longer but we’ll be in touch if we need to. Need help? Or in some cases, further groundwork beyond your boundary may need to be finished first. i.e. Make sure broadband is working first as the phone requires an internet connection before it will work (refer to broadband troubleshooting if broadband isn’t working). The password should be the same for both channels unless you have customised this in your modem settings. The call centre is open between 8.00 am to 8.00 pm weekdays, and 9.00 am to 4.00 pm on Saturdays. Broadband. The price increase kicks in from 10 January 2021 and will apply to customers who signed up prior to 2 September 2020. Unless you’re setting up a new fibre broadband connection, then probably not. That way you're online now rather than waiting for your LFC to come and do the installation. All broadband products are subject to a minimum period. Get help and support for BT services and products. Renewable energy Renewable energy; Help and advice Help and advice. Get help with Xtra Mail, Spotify, Netflix. For Home. If you are living in a rental property, written consent is needed from your landlord. As well as offering great value, we also provide online technical support and a dedicated customer service team ready to help. If you are on fibre, check the lights on your ONT are as below: If any of the ONT lights don’t look right, please check the cables are connected as below: If you are still having issues with your ONT, follow instructions on step 5. Compare; Gas; Electricity; Gas water heater; Solar; Broadband. 1. Energy Supply Terms . You will also need a phone with a telepermit sticker (shown below) which you can plug into your modem to access our homeline service using Voice over Internet Protocol (VoIP) service. Cancel anytime. Moving home; Set up or change Direct Debit; Submit meter reading As long as you have your residential electricity account with us at the same address, you should be good to go. If you need to call Shell Energy for any aspect of your broadband service, there is a contact centre available to handle your call. Neighbours Wi-Fi networks can also cause issues, meaning those in dense areas can have problems. When you sign up for broadband on a plan with us, this will tell you if you can get fibre. TIP: If you’re already with another broadband provider, we’ll need to know the account number you have with them, so please have this handy when you sign up. Virgin Media package comes with up to 50Mb speeds, 12 month contract & weekend calls. Typically, at 6-11pm weekdays (‘peak hours’), when more people are using the internet, congestion on the network may cause a drop off in broadband performance. Our broadband speeds show how fast your internet should be able to download and upload data - but it’s not an exact science. The whole tribe using devices at the same time can affect the speed too. Try to connect to another WiFi channel available, 2. $14.99 P&D apply. To change the password enter admin under Old Password and then enter your new desired password under New Password and Confirm Password. 9. Consider plugging your devices into your modem using an ethernet cable to provide better performance. 4. Power cycle the ONT – fibre connections only. Use an ethernet cable (the cable that came with your modem). Expect a strong connection up to five metres away and a useable connection up to ten metres away. View all articles. You’ll need to locate and turn off the WiFi on all devices other than the single device you'll use for testing. View your bill online using My BT. Make a complaint. Once you are on the NetComm Wireless modem settings menu, follow the instructions below for the modem that you have. WiFi signal weakens as you get further away from your modem. For example, the installer can’t use the existing underground pipes or overhead lines, so they may need to dig a new trench. Note that some monitored alarm systems may be automatically triggered if unplugged, so contact your alarm provider first. Reboot the device that is experiencing issues and try to connect to the network again. If you are on a fibre connection, you should be getting a download speed close to the plan you have chosen. - Broadband from just $64.99/mth when you add it to any existing power plan. A few factors can slow things down. After 5 minutes, test to see if the problem has been fixed. Unplug all devices from all jackpoints in your house (phones, modems, splitters, extension cables and adapters etc). Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and we can arrange this. 3. ), NZ mobile 100 calling package – 100 minutes to NZ mobile phone numbers – $5.00 per month, NZ mobile 200 calling package – 200 minutes to NZ mobile phone numbers – $10.00 per month. For example, if you’re a lover of fish, turtles etc, large aquariums between your modem and device can slow things down. Overseas callers: +64 4 528 1815. If you are on a fibre connection, you should be getting a download speed close to the plan you have chosen. There are no upfront charges to activate your broadband service unless Shell Energy Broadband need to install a new telephone line, in which case a £60 charge will apply. if you chose the Fibre 100/20 plan you should be getting a download speed of 50mbps or more download and 10mbps or more upload.). Find the best local deals - Energy, Broadband & Mobile Our home bills experts help you pick the right broadband, gas and electricity tariffs and plans. 4. This will bring up a dialog box asking for a username and password. Emergency and safety. (Note: it may take up to 10 minutes to connect). The main difference between a standard landline and VoIP is that VoIP uses your internet connection whereas a standard landline is connected to the copper network. If you have another modem try the above steps with it, to rule out your existing modem being at fault. All our broadband packages are unlimited, meaning you can download as much as you like. Open your preferred browser (eg Safari, Chrome, Internet Explorer) and log in to your Modem by typing http://192.168.20.1 into the address bar. Try to connect to another WiFi channel available, 3. See our plans. You will need to update two settings in ‘admin’ mode through a browser such as Google Chrome. Phone and broadband filters and splitters explained; Help and support to set up and connect to your router; Extra help. Learn what to do if there's an outage. For Business. About Origin. This can take about 15 seconds to change from green to red. If you used to have a home phone, it will stop working on a Naked Broadband package and you will not be able to use it to call anyone including 111 emergency services from this phone. Try another phone cable, if that doesn’t work, try another jackpoint in your house, testing the connection each time. 0:06. Then make sure the phone is securely connected to telephone port 1 on the modem. Open your internet browser and do a speed test. Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. Contact us . Firstly, your device will need to be plugged into an ethernet cable. You’ll get an email when it is on its way along with a tracking number. If your connection date is more than two days away we can look at rescheduling this for you, no problem. You can choose to go ahead as planned or simply let us know if you want to cancel. If you find videos keep buffering, images are failing to load, or webpages time out, here is a quick guide to fix the problem. Once you are on the NetComm Wireless menu, select Device Info on the left hand side and then DHCP. Range Extenders and Powerline Adapters are available at most electronic stores i.e. This will bring up a dialog box asking for a username and password. Certain materials can cause issues for WiFi such as concrete, steel, brick, marble, water, glass, wood and plaster. Get the deal! Before pressing “Go”, check that you are using “Devoli” as the server: Compare the download speed to what connection type/plan you are on. Find out how to get help on EE product and services as well as advice on how to set up and use your device or you can discover how to contact us. If you can’t see one, it might be a good idea to contact the manufacturer to enquire if the phone is VoIP compatible. Once it’s done, we’ll send you a confirmation email. Here’s explanation of some of the equipment that could help with WiFi speed: Range extenders relay the WiFi signal wherever installed and can help extend the distance that the WiFi reaches. Here’s some information to try setting up your modem manually, this may help get your internet working. Make a complaint. Contact Virgin Media for help and support with broadband, TV, mobile and home phone. It's the quickest and most convenient way to get help for all your Sky products - just select a category on this page and choose from the available options. We recommend using a “WiFi analyzer” app and choosing an available channel with the least WiFi names, Change the bandwidth to 20 MHz in both bands. If you have any concerns, please contact us. This will enable you to check your voice messages and manage your mailbox. Broadband Supply Terms . Saturdays from 1:30pm to 3:30pm This is usually less congested with neighbouring Wi-Fi connections and offers higher potential speeds, Top 10 international calling package – 100 hours per month to fixed landlines only, in Australia, UK, USA, Canada, Ireland, South Africa, South Korea, India, Hong Kong and China – $10.00 per month. We’ll send you a free modem to use with your Contact Broadband service ($14.99 postage and handling applies). You will also need a phone with a telepermit sticker (shown below) which you can plug into your modem to access our homeline service using Voice over Internet Protocol (VoIP) service. A few factors can slow things down. When you update the password, be sure to write down your new admin password and keep this somewhere safe. The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm. To make things easier, the technician will call ahead on the day as a reminder. If you still want to contact BroadbandNow please use the contact form at the right or leave us a voicemail at (512) 270-0727. Telstra is one of the biggest mobile and broadband providers in Australia, offering numerous services to customers across the country.Whether you're an existing Telstra customer, or interested in joining them, continue reading below to find all the ways to call and contact Telstra no matter if it's for sales help, technical support, or account and billing services. Occasionally this may take several days to finish. For example, if your WiFi name is “contactbroadband123”, you will see another one available that looks similar to “contactbroadband123-5G”. If your Ethernet speed test meets this minimum speed or greater, it’s what you can expect on your plan and shows the connection is all good. Get unlimited broadband from $64.99/mth with no fixed term and no break fees. If the light labelled ‘DSL’ lights up, it means your modem has reconnected. If you have done the Ethernet speed test and the results are lower than 75% of your plan, please call us on 0800 641 502 so we can help. Back in 1995 when we broke away from the El... ectricity Corporation of NZ to become Contact Energy, we were considered mavericks leading change. To help us prioritise those most in need, please visit uw.co.uk/help where online help is available. It will be all worth it though for that faster internet connection! If you sign up online, when you put you address in you’ll quickly know if broadband can get to you. If a technician needs to visit, we’ll let you know. If you are on a fibre connection, you should be getting a download speed close to the plan you have chosen. "Forget this network" on your device and re-connect again, 3. If you’re having trouble connecting to the internet, try this step-by-step troubleshooting guide. Warm Home Discount. (It's important to do this step before moving to step 5), Change the channel to either 1, 6 or 11. Broadband. Your modem is sent three days before your connection date. Make sure broadband is working first as the phone requires an internet connection before it will work (refer to broadband troubleshooting if broadband isn’t working). Neem via Chat, Telefoon of het Forum contact op met de klantenservice. If you are experiencing slow WiFi or WiFI drops out, try changing your WiFi channel. Need help with your home broadband? Note: We recommend being less than 10 metres away from your modem and using your 5GHz WiFi channel during testing to get more accurate results. Firstly, lets determine whether it’s the equipment or the jackpoint that’s causing the fault. If your home phone isn’t working, try this step-by-step troubleshooting guide. Or use the websites below to find out right now. How to contact Shell Energy customer services and technical support. Then you’ll need to set up your modem (instructions will be included in the box, or you can find them here). We strongly recommend that you consider keeping a back-up device, such as a charged mobile phone, for emergencies. Try another phone cable, if that doesn’t work, try another jackpoint in your house, testing the connection each time. (It's important to do this step before moving to step 4), Change the channel to either 1, 6 or 11. Once logged in to your modem, go to Management > Access Control > Passwords. If you’re in a multi dwelling, perhaps your building’s construction will make the install tricky. It should only take a few minutes. When the problem returns, you’ve found the piece of equipment that is the problem. Change the bandwidth to 20 MHz. The number is 0330 094 5801. Contact Us. Once you are on the NetComm Wireless menu, select Device Info on the left hand side and then DHCP. Broadband Help. Simply let us know and we can arrange an alternative (ADSL/VDSL) while you wait. BT Sport. You can add our homeline service from just $10 a month for unlimited national calls not including mobile. Find contact details, answers to questions, ... Broadband. Choose from Broadband, Fibre or Fibre Plus. Unplug the power supply of the ONT for 10 seconds. Shell Energy Broadband won’t hike your broadband prices up at the end of your initial minimum contract period. This is your Admin IP Address. Broadband is not a stand-alone product. If you cancel your broadband product before the end of your minimum period, Early Termination Charges will apply as set out in the price list. More options. View all articles. Yes, we provide homeline services using Voice over Internet Protocol (VoIP). We offer a product called Naked Broadband – it means you’ll no longer have a homeline. If you’re in a large house or multiple stories, chances are there's going to be parts of the house that are out of range of the wireless signal. There’s more info in the “How does the consent process work for fibre?” section below. Saturdays from 1:30pm to 3:30pm Call our broadband support team on 0800 641 502. For Broadband queries please use our contact form below. Menu. Get Broadband Help and Support Keep the pin or paperclip inserted in the hole until the power light on the modem turns red. Set up and manage your Spark account and internet, mobile and landline services. If you’re in a large house or multiple stories, chances are there's going to be parts of the house that are out of range of the wireless signal. I have an internet connection but can't view webpages or email. We apologise for any inconvenience this may cause. If the result of your speed test is less than half of what you’re expecting, please call us on 0800 641 502 so we can help. Security. These are particularly useful in large or concrete house. Also, if you’re already with us, any overdue debt you have will need to be cleared. If your number was added by an old provider, you will need to contact them to have it removed. Connect to the other WiFi channel. Find help for all Sky’s services including TV, Broadband, Talk, Sky Mobile, Sky Yahoo Mail and Sky Go. Help home; Broadband Understanding your bills. Blog. Contact Energy is one of the country’s favourite suppliers, with great customer service and many different offers to choose from depending on your needs. West Yorks. If you have any concerns, please contact us. Check your wiring matches the wiring in your modem user guide. Get started . Fibre is the fastest, most reliable and highest capacity broadband you can get in New Zealand. Find step-by-step guides on setting up your modem and reading your broadband bill. $69 Broadband Offer for 12 months offer: New customers only on a 12 month Unlimited Broadband plan & Pay Monthly mobile plan. Three examples with the dates/times of the ONT in your house, testing the connection from your home! 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